Terms of Service

Welcome to AutiCare! These Terms of Service govern your use of our platform and services. By creating an account or using AutiCare, you agree to these terms.

What AutiCare Provides:

• AI-powered support through Luna, our compassionate autism assistant
• Evidence-based resources and guidance for autism families
• A safe, supportive community platform for parents and caregivers
• Educational content and tools to support your autism journey

Important Notes:

• AutiCare is a support platform, not a medical service
• Luna provides guidance and information, not medical diagnosis or treatment
• Always consult qualified healthcare professionals for medical decisions
• Our services complement but do not replace professional care

Your Agreement:

By using AutiCare, you confirm that: • You are at least 18 years old • You have the legal capacity to enter into these terms • You will use our services responsibly and in accordance with these terms • You understand that AutiCare provides support, not medical treatment

Key Principles:

• Respectful and safe environment for all families
• Evidence-based information and support
• Privacy and confidentiality of your personal information
• Continuous improvement of our services based on your needs

Please read through all sections to understand your rights and responsibilities as an AutiCare user.

AutiCare provides various services designed to support families on their autism journey.

Luna AI Assistant:

What Luna Provides: • Personalized responses based on evidence-based autism research • Emotional support and practical guidance for daily challenges • Resource recommendations tailored to your family's needs • 24/7 availability for support when you need it most

What Luna Does NOT Provide: • Medical diagnosis or clinical assessments • Prescription medication advice or dosing information • Emergency intervention or crisis counseling • Legal advice or advocacy services • Replacement for professional medical care

Educational Resources:

• Articles written by autism specialists and experienced parents
• Evidence-based strategies for communication, behavior, and daily living
• School advocacy guides and IEP support information
• Sensory support and environmental modification suggestions

Community Features:

• Safe space to share experiences and ask questions
• Connection with other autism families (future feature)
• Expert-moderated discussions and Q&A sessions
• Resource sharing and mutual support

Subscription Services:

Free Plan: • Limited conversations with Luna (10 messages) • Access to basic articles and resources • Account creation and profile setup

Premium Plan: • Unlimited conversations with Luna • Access to all premium articles and resources • Priority customer support • Early access to new features

Service Availability:

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice
• Services may be temporarily unavailable due to technical issues

Service Updates:

We regularly update and improve our services: • New features and capabilities for Luna • Additional educational content and resources • Enhanced user experience and platform improvements • Security updates and privacy enhancements

You'll be notified of significant changes that affect how you use our services.

Creating and maintaining your AutiCare account comes with both privileges and responsibilities.

Account Creation:

Eligibility Requirements: • Must be 18 years or older • Must provide accurate and complete information • Must have a valid email address • Must accept these Terms of Service and our Privacy Policy

Required Information: • Full name (for personalization and account security) • Valid email address (for communications and account recovery) • Secure password (following our security guidelines) • Relationship to autism (to personalize Luna's responses)

Optional Information: • Child's age range and interests (to improve support) • Specific areas where you'd like guidance • Communication preferences and goals

Account Security:

Your Responsibilities: • Keep your login credentials confidential • Use a strong, unique password for your account • Notify us immediately of any unauthorized access • Log out of your account on shared or public devices • Keep your contact information up to date

Our Security Measures: • Encryption of all personal data and conversations • Multi-factor authentication options • Regular security audits and monitoring • Automatic logout after periods of inactivity

Account Usage:

Permitted Uses: • Personal use by the account holder only • Sharing information with immediate family members • Using Luna for support and guidance related to autism • Accessing educational resources for family benefit

Prohibited Uses: • Sharing account credentials with others • Using the account for commercial purposes • Creating multiple accounts for the same person • Attempting to access other users' accounts or information

Account Suspension or Termination:

We may suspend or terminate accounts for: • Violation of these Terms of Service • Misuse of our platform or services • Providing false or misleading information • Harassing other users or our support team • Attempting to compromise platform security

Account Deletion:

Your Right to Delete: • You can delete your account at any time • Deletion removes all personal data and conversation history • Some anonymized data may be retained for research purposes • Deletion is permanent and cannot be undone

Process for Deletion: • Use account settings for self-service deletion • Contact support for assistance with deletion • We'll confirm deletion within 7 business days • You'll receive final confirmation via email

AutiCare offers both free and premium subscription options to meet different family needs.

Subscription Plans:

Free Plan: • 10 free messages with Luna per month • Access to basic articles and resources • Account creation and basic features • No payment information required

Premium Plan - Monthly ($9.99/month): • Unlimited conversations with Luna • Access to all premium content and features • Priority customer support • No ads or promotional content

Premium Plan - Annual ($99/year): • All monthly premium benefits • Save $21 compared to monthly billing • Annual billing provides uninterrupted service • First priority for new feature access

Billing and Payments:

Payment Methods: • Credit cards (Visa, MasterCard, American Express) • Debit cards with credit card processing • PayPal and other digital payment methods • Apple Pay and Google Pay (on mobile)

Billing Cycles: • Monthly subscriptions bill on the same date each month • Annual subscriptions bill annually from signup date • Pro-rated billing for plan changes • Automatic renewal unless cancelled

Payment Processing: • Payments processed by secure third-party providers • We never store your full payment information • All transactions are encrypted and secure • Payment confirmations sent via email

Plan Changes:

Upgrading: • Immediate access to premium features upon upgrade • Pro-rated billing for remaining billing period • No interruption to your conversations or data

Downgrading: • Premium features remain until current billing period ends • Account automatically switches to free plan • Conversation history preserved but limited going forward

Refunds and Cancellations:

Cancellation Policy: • Cancel anytime before next billing cycle • No cancellation fees or penalties • Service continues until end of paid period • Easy cancellation through account settings

Refund Policy: • 30-day money-back guarantee for new subscribers • Pro-rated refunds for cancelled annual plans (within 30 days) • No refunds for monthly plans cancelled mid-cycle • Refunds processed within 5-10 business days

Billing Issues:

Failed Payments: • Multiple retry attempts for failed payments • Email notifications of payment issues • Grace period before service interruption • Easy payment update through account settings

Disputes: • Contact our billing support for any payment disputes • We work with you to resolve billing issues quickly • Documentation provided for all transactions • Fair resolution of legitimate billing concerns

Price Changes:

• 30-day advance notice for any price increases
• Existing subscribers grandfathered for one billing cycle
• Option to cancel before price increase takes effect
• Transparent communication about pricing changes

AutiCare is built on respect, empathy, and mutual support. Our community guidelines ensure a safe space for all families.

Community Values:

Respect and Empathy: • Treat all community members with kindness and understanding • Respect different experiences and perspectives on autism • Avoid judgment about parenting choices or approaches • Remember that every family's journey is unique

Supportive Environment: • Offer encouragement and practical support to other families • Share experiences and strategies that have helped your family • Ask questions without fear of judgment • Celebrate successes and milestones together

Acceptable Use:

Encouraged Behaviors: • Sharing personal experiences and successful strategies • Asking questions about autism support and resources • Offering encouragement to other families • Providing constructive feedback about our services

Platform-Specific Guidelines: • Use Luna for autism-related support and guidance • Keep conversations focused on autism and family support • Respect the AI assistant's limitations and purpose • Report any inappropriate responses or technical issues

Prohibited Conduct:

Content Restrictions: • No hate speech, discrimination, or harassment • No sharing of personal medical information about others • No promotional content or spam • No false or misleading information about autism

Behavior Restrictions: • No attempting to diagnose or provide medical advice • No sharing contact information or arranging meetups • No impersonating others or creating fake accounts • No attempting to exploit or manipulate other users

Content Guidelines:

Appropriate Content: • Personal experiences with autism support • Questions about daily challenges and strategies • Discussion of educational and therapeutic approaches • Sharing of publicly available resources and articles

Inappropriate Content: • Graphic descriptions of self-harm or violence • Personal medical records or detailed diagnostic information • Content that could identify specific children or individuals • Promotional content for products or services

Reporting and Moderation:

How to Report: • Use the report function within conversations • Contact our support team at [email protected] • Include specific details about the concerning content • Reports are reviewed within 24 hours

Our Response: • Investigation of all reported content • Appropriate action based on severity and context • Communication with involved parties when necessary • Updates to community guidelines based on emerging issues

Consequences for Violations:

First Offense: • Warning and education about community guidelines • Removal of specific content if necessary • Opportunity to modify behavior and continue participation

Repeated Violations: • Temporary suspension of account privileges • Restricted access to community features • Required acknowledgment of guidelines before reinstatement

Serious Violations: • Immediate account suspension or termination • Removal of all content and conversations • Report to appropriate authorities if illegal activity suspected • Permanent ban from creating new accounts

Appeal Process:

If you believe your account was unfairly restricted: • Contact our appeals team at [email protected] • Provide detailed explanation of the situation • Include any relevant context or information • Appeals reviewed by senior team members within 5 business days

AutiCare respects intellectual property rights and expects our users to do the same.

AutiCare's Intellectual Property:

What We Own: • The AutiCare platform, technology, and software • Luna AI assistant's responses and conversation algorithms • Original articles, guides, and educational content • AutiCare branding, logos, and design elements • User interface and user experience designs

Your License to Use: • Personal, non-commercial use of our platform and services • Access to educational content for your family's benefit • Right to have conversations with Luna for support purposes • Use of our resources to support your autism journey

Restrictions on Use: • No copying, modifying, or distributing our content • No reverse engineering or attempting to copy our technology • No using our content for commercial purposes • No removing copyright notices or attribution

Your Content and Information:

What You Share: • Conversations with Luna and support questions • Profile information and preferences • Feedback and suggestions for improvement • Any content you provide through our platform

Your Rights: • You retain ownership of your personal information • You control how your information is used (within our Privacy Policy) • You can delete your content and account at any time • Your experiences and knowledge remain yours

License You Grant Us: • Right to use your conversations to improve Luna's responses • Permission to create anonymized insights for research • Ability to use your feedback to enhance our services • License to display and process your content as needed for service delivery

Third-Party Content:

External Resources: • Links to helpful articles and resources from other organizations • References to research studies and clinical guidelines • Recommendations for books, tools, and other materials • Information about external support services and organizations

Respect for Others' Rights: • We only link to content with proper permissions • Attribution provided for all external sources • Respect for copyright and fair use principles • Immediate removal of content if rights holders object

Copyright Infringement:

If You Believe Your Rights Are Violated: • Contact our legal team at [email protected] • Provide details about the copyrighted material • Include proof of ownership or authorization • We will investigate and respond within 5 business days

DMCA Compliance: • We comply with the Digital Millennium Copyright Act • Prompt response to valid takedown notices • Counter-notification process available for disputed claims • Repeat infringer policy for accounts that violate rights

Trademark Protection:

AutiCare Trademarks: • "AutiCare" name and logos are protected trademarks • Luna AI assistant name and character • Specific phrases and slogans we use • Visual design elements and color schemes

Proper Use: • You may reference AutiCare in discussions about our services • No use of our trademarks in ways that could cause confusion • No registration of similar names or marks • No commercial use without express written permission

Research and Development:

Innovation Protection: • Our AI algorithms and conversation models are proprietary • Research methodologies and data analysis techniques • User experience innovations and interface designs • Business methods and service delivery approaches

Collaborative Development: • User feedback helps improve our services • Anonymized usage data informs feature development • Community input shapes our educational content • Partnerships with researchers and institutions advance autism support

AutiCare provides support and information, but it's crucial to understand what we are and are not.

What AutiCare Is:

Support Platform: • Educational resource for autism families • AI-powered assistant providing guidance and information • Community platform for sharing experiences and strategies • Tool to help you navigate your autism journey with confidence

Information Source: • Evidence-based content reviewed by autism specialists • Practical strategies from experienced families and professionals • Current research and best practices in autism support • Resources and tools to supplement professional care

What AutiCare Is NOT:

Not Medical Services: • AutiCare is not a medical practice or healthcare provider • Luna is not a licensed healthcare professional • We do not provide medical diagnosis, treatment, or therapy • We do not prescribe medications or medical interventions

Not Professional Services: • Not a substitute for qualified autism specialists • Not legal advice or advocacy services • Not emergency or crisis intervention services • Not formal educational or therapeutic services

Luna AI Limitations:

What Luna Can Do: • Provide information based on current autism research • Offer practical suggestions for daily challenges • Help you understand autism characteristics and needs • Guide you toward appropriate professional resources

What Luna Cannot Do: • Diagnose autism or any other medical condition • Provide medical treatment recommendations • Replace consultation with healthcare professionals • Offer emergency assistance or crisis intervention

AI Technology Limitations: • Responses based on training data, not real-time medical knowledge • Cannot consider all variables of your specific situation • May not always understand context or nuance • Should not be sole source for important decisions

When to Seek Professional Help:

Immediate Professional Consultation: • Any concerns about your child's health or safety • Regression in skills or significant behavioral changes • Need for formal diagnosis or evaluation • Questions about medications or medical treatments

Emergency Situations: • Call 911 for any medical emergency • Contact crisis hotlines for mental health emergencies • Reach out to your healthcare provider for urgent concerns • Don't rely on AutiCare for emergency guidance

Your Responsibility:

Informed Decision Making: • Use AutiCare information as one resource among many • Consult with qualified professionals for important decisions • Consider your child's individual needs and circumstances • Apply suggestions carefully and monitor results

Professional Relationships: • Maintain relationships with your child's healthcare team • Share AutiCare insights with your professionals as appropriate • Don't make major changes without professional consultation • Use our platform to enhance, not replace, professional care

Research and Evidence:

Our Content Standards: • Information based on peer-reviewed research when available • Content reviewed by autism specialists and professionals • Regular updates to reflect current best practices • Clear indication when information is based on parent experience

Limitations of Research: • Autism research is constantly evolving • What works for one child may not work for another • Individual differences require personalized approaches • Professional evaluation needed for specific recommendations

Liability Limitations:

Use at Your Own Risk: • You assume responsibility for how you use our information • We cannot guarantee specific outcomes or results • Professional consultation required for medical decisions • Your healthcare providers have final authority on medical matters

No Warranties: • Information provided "as is" without warranties • We cannot guarantee accuracy of all content • Research and recommendations may change over time • Individual results and experiences may vary significantly

Your privacy is fundamental to everything we do at AutiCare. This section summarizes key privacy aspects covered in detail in our Privacy Policy.

Data Collection Summary:

What We Collect: • Account information (name, email, basic demographics) • Conversations with Luna for personalization and service improvement • Usage patterns to enhance user experience • Technical data for platform security and functionality

What We DON'T Collect: • Medical records or formal diagnostic information • Detailed personal information about your children • Location data beyond general region for legal compliance • Social media accounts or external platform data

Data Usage Principles:

Primary Uses: • Personalizing Luna's responses to better support your family • Improving our services based on common needs and questions • Providing customer support and technical assistance • Ensuring platform security and preventing misuse

Research and Development: • Anonymized data only for autism support research • No individual identification in research or publications • Contribution to evidence-based autism support resources • Advancement of AI technology for autism families

Your Data Rights:

Access and Control: • View all data we have about your account • Download your conversation history and account information • Correct any inaccurate information • Delete specific conversations or your entire account

Privacy Choices: • Control what information you share with us • Opt out of research participation while keeping personalized features • Choose your communication preferences • Limit data collection while maintaining core functionality

Data Security:

Protection Measures: • End-to-end encryption for all conversations and personal data • Strict access controls limiting who can view your information • Regular security audits and monitoring • Secure cloud infrastructure with enterprise-grade protection

Team Access: • Limited to essential personnel on a need-to-know basis • All staff sign strict confidentiality agreements • Regular training on privacy and security best practices • Immediate access removal when staff leave the company

Data Sharing Policy:

We Never Share: • Your personal conversations with Luna • Individual identifying information about your family • Personal details that could identify you or your children • Data with advertisers or marketing companies

Limited Sharing: • Essential service providers (with strict privacy agreements) • Legal requirements (only when required by law) • Anonymized research data (with no individual identification) • Security purposes (to protect all users from threats)

International Compliance:

Global Privacy Laws: • GDPR compliance for European users • CCPA compliance for California residents • Privacy Act compliance for Australian users • General privacy best practices for all users

Data Location: • Primary data storage in secure facilities • Backup systems in multiple geographic locations • All locations meet strict security and privacy standards • Data residency options available based on local requirements

Children's Privacy:

Special Protections: • Extra security for any information about children • No collection of identifying details about minors • Parental control over all child-related information • Automatic deletion of detailed context after set periods

COPPA Compliance: • Platform designed for adults (18+) only • No direct collection from children under 13 • Immediate deletion if child account discovered • Parent notification and data removal procedures

Privacy Updates:

How We Communicate Changes: • 30-day advance notice for significant privacy policy changes • Clear explanation of what's changing and why • Options to modify your account or delete data before changes • Easy-to-understand summaries of policy updates

Your Choices: • Continue using AutiCare under updated policy • Modify your privacy settings to limit data collection • Delete your account if you disagree with changes • Contact our privacy team with questions or concerns

For complete details about our privacy practices, please review our full Privacy Policy at auticare.app/privacy.

This section outlines the legal framework governing your use of AutiCare and our mutual responsibilities.

Service Availability:

Our Commitment: • We strive to provide 99.9% uptime for our services • Regular maintenance scheduled during low-usage periods • Prompt resolution of technical issues and bugs • Continuous improvement of platform stability and performance

Limitations: • Service may be temporarily unavailable due to maintenance • Technical issues, internet outages, or server problems may occur • We cannot guarantee uninterrupted access at all times • Emergency maintenance may be performed without advance notice

Disclaimers:

Service "As Is": • AutiCare services are provided on an "as is" basis • We make no warranties about the accuracy or completeness of information • Results and outcomes may vary significantly between families • We cannot guarantee specific benefits or improvements

No Medical Warranties: • No warranty that our information will address your specific needs • No guarantee that suggested strategies will be effective • Professional evaluation required for individual recommendations • We disclaim liability for medical or therapeutic outcomes

Limitation of Liability:

What We're Responsible For: • Providing the services described in these terms • Protecting your data according to our Privacy Policy • Responding to support requests in a timely manner • Maintaining reasonable security and privacy protections

What We're NOT Responsible For: • Medical outcomes or treatment decisions based on our information • Consequences of not seeking appropriate professional help • Technical issues beyond our reasonable control • Third-party services or content linked from our platform

Financial Limitations: • Our total liability limited to amount paid for services • No liability for indirect, incidental, or consequential damages • No liability for lost profits, data, or business opportunities • Limitation applies even if we've been advised of potential damages

Indemnification:

Your Responsibility: • You agree to defend and hold AutiCare harmless from claims arising from: - Your use of our services in violation of these terms - Your violation of any third-party rights - Any content you provide that infringes on others' rights - Your failure to seek appropriate professional help when needed

Our Protection: • This includes legal fees, damages, and other costs • Applies to claims against AutiCare, our employees, and partners • You'll cooperate with our defense of any covered claims • We'll notify you promptly of any such claims

Dispute Resolution:

Informal Resolution: • Contact our support team first for any disputes or concerns • We'll work in good faith to resolve issues within 30 days • Most disputes can be resolved through direct communication • Escalation to management available for complex issues

Binding Arbitration: • Disputes not resolved informally will be settled through arbitration • Arbitration conducted under American Arbitration Association rules • Single arbitrator selected through AAA procedures • Arbitration location convenient to your primary residence

Class Action Waiver: • You agree to resolve disputes individually, not as part of class actions • No joining disputes with other users in combined proceedings • Each party bears their own arbitration costs unless otherwise awarded • Limited exception for injunctive relief in certain circumstances

Governing Law:

Applicable Law: • These terms governed by laws of Delaware, United States • Federal laws apply where relevant (privacy, accessibility, etc.) • International users subject to local laws in addition to these terms • Conflicts resolved in favor of protecting user rights where possible

Jurisdiction: • Courts of Delaware have exclusive jurisdiction for non-arbitrable disputes • You consent to personal jurisdiction in these courts • Service of process may be made through email or certified mail • Venue selection designed for accessibility to users

Severability:

Invalid Provisions: • If any part of these terms is found invalid or unenforceable • Only that specific provision will be removed or modified • Remaining terms continue in full force and effect • Invalid provisions replaced with similar enforceable terms

Force Majeure:

Unforeseeable Events: • Neither party liable for delays or failures due to: - Natural disasters, pandemics, or other acts of nature - Government actions, regulations, or legal restrictions - Internet outages, cyberattacks, or infrastructure failures - Labor disputes, strikes, or other work stoppages

Notification and Mitigation: • Prompt notification of force majeure events • Reasonable efforts to minimize impact and restore services • Extension of deadlines and obligations as appropriate • Alternative arrangements when possible

Entire Agreement:

Complete Terms: • These Terms of Service, together with our Privacy Policy • Constitute the complete agreement between you and AutiCare • Supersede all previous agreements or understandings • Can only be modified through written agreement or updated terms

Modifications: • We may update these terms with 30 days advance notice • Continued use after changes constitutes acceptance • Right to cancel account if you disagree with changes • Significant changes will be highlighted and explained clearly

These terms may be updated from time to time. Here's how we handle changes and how to contact us.

How We Update These Terms:

When Updates Occur: • To comply with new laws or regulations • When we add new features or services • To clarify existing terms based on user feedback • To improve user protections and rights

Notification Process: • 30-day advance notice via email for significant changes • Prominent notice in your account dashboard • Summary of changes in plain language • Link to full updated terms for review

Your Options: • Continue using AutiCare under the new terms • Contact us with questions or concerns about changes • Cancel your account if you disagree with updates • Download your data before changes take effect

Types of Changes:

Major Changes (30-day notice): • Changes to subscription pricing or billing • Modifications to core service offerings • Updates to dispute resolution procedures • Changes affecting your rights or our liability

Minor Changes (immediate effect): • Clarifications that don't change meaning • Contact information updates • Corrections of typos or formatting • Legal compliance requirements

Current Version Information:

This Version: • Effective Date: March 1, 2024 • Last Updated: March 1, 2024 • Version: 2.0

Change History: • Version 1.0 (January 2023): Initial Terms of Service • Version 1.5 (September 2023): Added subscription terms and billing policies • Version 2.0 (March 2024): Enhanced user rights and updated legal framework

Contact Information:

General Support: • Email: [email protected] • Response time: Within 24 hours • Available: Monday-Friday, 9 AM - 6 PM ET • For: Account issues, technical problems, general questions

Legal and Compliance: • Email: [email protected] • Response time: Within 5 business days • For: Terms questions, compliance issues, legal matters

Privacy Concerns: • Email: [email protected] • Response time: Within 48 hours • For: Data requests, privacy questions, consent issues

Safety and Trust: • Email: [email protected] • Response time: Within 4 hours for urgent matters • For: Safety concerns, inappropriate content, trust issues

Billing Support: • Email: [email protected] • Response time: Within 12 hours • For: Payment issues, subscription changes, refund requests

Emergency Contacts:

Not for AutiCare Emergencies: Remember, AutiCare cannot provide emergency assistance. For emergencies:

• Medical Emergency: Call 911 (US) or local emergency services
• Mental Health Crisis: National Suicide Prevention Lifeline 988
• Child Safety: Local child protective services or 911
• Autism Crisis: Contact your child's healthcare provider or emergency services

Business Information:

Company Details: • Legal Name: AutiCare, Inc. • Incorporated: Delaware, United States • Business Registration: [Registration Number] • Tax ID: [Tax Identification Number]

Thank you for being part of the AutiCare community. We're committed to supporting your family's autism journey with transparency, respect, and care.